How to get Calling Card Pal App? There are three ways to get Calling Card Pal App: • For Android, you can download and install from Google Play Store or download and install from our web site Android APP • For iPhone, you can download and install Calling Card Pal App iPhone version from iPhone APP What is Calling Card Pal ? Calling Card Pal is the simplest way to make calling card dialing from a smart-phone, so that you can enjoy the cheap rates even better! What can I do within from the App ? You can do things below within the App. • Make calls and see your call history • Configure for your calling card service • Enable/Disable your Calling Card Pal App service(Android) • Recommend Calling Card Pal to your friends • Contact Calling Card Pal support center or calling card service provider through email or visiting web site. • Rate Calling Card Pal in the App store • Send bug report to Calling Card Pal support center(Android) • Visit Calling Card Pal web site Does CCPal have SMS function? CCPal doesn't support SMS function at present. This function will be supported later in future versions. What does ‘Enable/Disable’ mean? (Android) Calling Card Pal can be enabled(default) and disabled through 'Enable/disable' function. • When "Enable" is selected with content "cn,jp" as exception countries, Calling Card Pal app will translate all international calling, except to China(cn) or Japan(jp). • When "Disable" is selected with content "cn,jp"as exception countries, Calling Card Pal app will only translate the international calling to China(cn) and Japan(jp). How does the Calling Card Pal App work? (Android ) • You do a one-time configuration, including your local access number and any pin number if needed. • You dial international number directly from Android dialer. NO ACCESS NUMBER NOR PIN NUMBER NEEDED. • Calling Card Pal will automatically detect the international numbers and translate into proper dialing sequence to dial the local access number, plus any pin number(if needed). How can I get access number? You need to buy a regular calling card service and use our software for mobile dialing.We don't provide calling service and hence no local access numbers. Do I have to register an account before using Calling Card Pal App? No, You don’t need to register an account before using Calling Card Pal App. But you need to buy/register a calling card service so you can configure and make an international call via Calling Card Pal App. Do I need to install anything on my phone to start using Calling Card Pal? No, You don't need to install anything before using Calling Card Pal App. How do i configurate AT&T Corporate Calling Card? I've a AT&T Corporate Calling Card. The procedure with AT&T calling card once the connection is established, * First dial the Destination number * Then dial the Pin Number However, with the default setting, It always dials the pin first and then the destination number. Please experiment with the following. 1. On separator page, choose "pinless". 2. On ending page, add ",,<PIN>#" Replace <PIN> with your PIN number. Can I make calls from my native address book? Yes, you can make call through your phonebook on Android phones.This feature is not supported for iPhones. How do I know that I make a call through my calling card service? On Android: After press 'make a call' function in CCPal app you will see a 'toast message' as below: And when you make a international call you should see a 'toast message' like below: The calling string "010840....742#" depends on your calling card configuration. On iPhone: Calls can be made in CCPal app only. Why are my calls not routed through calling card even if I have the application installed? There are some reasons listed as below may cause calling card service failure: • Didn't configure your calling card service correctly. • Your Calling Card Pal was disabled(Android only). • Your are in the same country as your setting phone number. Local phone call is not supported by CCPAL. • If you have installed other calling card APPs, such as One Calling Card, Easy calling card, please disable it when you make call from CCPAL. • If you have installed security APPs, such as CM Security Antivirus AppLock, Norton Mobile Security, please check if the security APP has blocked CCPAL. I have not been able to make a call.I get a message stating: "This account is blocked"! You need to buy a regular calling card or calling card service to use our software for mobile dialing. We don't provide calling service. Therefore, we have no right to block your account. You have to contact with your calling card vendor for solution. Whenever I make a call, it always tells me the number I am calling is not valid, please enter the number you want to call. I’ve tried setting it up in different ways, but it will never work correctly. In order to identify the problem, please do the following to send us a bug report: 1. make an international call. 2. launch the app; press MENU button; select "bug report". Why can't I use my calling card service when I leave my country? Once you move to the other country, you have to re-configure Calling Card Pal before making international call with the calling card used in that country. I'm an Android user based in the UK, we use +44. I want ccpal to activate when I'm dialling a +870 phone number, which is country code pn. For all other international numbers, I do not want to use ccpal.At the enable/disable configuration stage, I have set ccpal to be “Disabled except for” country code pn. Is this the best method intended to be used for my scenario? If ccpal is to be used for one international prefix only? Yes, you are right. This is the best way to set 'Disabled except for' PN. I'm an Android user based in the UK, we use +44. I want to use the calling card app to activate when I'm dialling ANY phone number outside of the UK. UK phone numbers will be dialled beginning with either a 0 or a +44, depending on how they are saved in my phonebook. At the enable/disable configuration stage, should ccpal be set to “Enabled except for” country code GB? If you want to use UK calling card to dial UK number in roaming, you have to get access to UK access number first and then get through to you destination number. The Call expense generated from making call to UK access number in roaming will be charged by your mobile telecom operator, which will be very high.If you want to dial UK number outside of UK, you'd better buy a local calling card in the country where you are in roaming and complete configuration accroding to the calling card. And then you can use this calling card to make call to UK number. Please use '+44' when calling. How can I check rates? You can check rates from calling card service provider’s site. Calling Card Pal App doesn't support rate table check right now. How much does it cost? The calling card Pal app is free and will always be free. How can I tell my friends and get them to use the Calling Card Pal App ? You can tell your friends to use the App by pressing function button <Tell friends> which on the main page of Calling Card Pal App. After pressing the button you can choose one of the society communication softwares to tell your friend. Which calls appear on my recent calls tab? Android: Calling Card Pal App use native dialer of phone. So it’s depend on the native phone dialer’s ability. iPhone: All numbers which your called will appear on the Recents of your iPhone and Recents Tab of Calling Card Pal’s main screen. Where can I see my call history? Android: Calling Card Pal App use native dialer of phone. So it's depend on the native dialer. iPhone: Both on 'Recents' tab of iPhone dialer and CCPAL main menu you can find the call history. What does ‘bug report’ mean? (Android) “Bug report” emails back system logs to Calling Card Pal support. It is useful for debugging and support purpose. Please do the following steps to send us a bug report: 1. make an international call. 2. launch the app; press MENU button; select "bug report"